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Salesforce Service-Cloud-Consultant Exam | Service-Cloud-Consultant Books PDF - Purchasing Service-Cloud-Consultant Certificate Exam Safely and Easily

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Who should take the Service-Cloud-Consultant exam

The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Service Cloud Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam then he should take this exam.

Professionals who achieve the Salesforce Service-Cloud-Consultant certification are recognized as experts in Salesforce Service Cloud and are equipped to deliver exceptional customer service experiences. Salesforce Certified Service cloud consultant certification not only validates the skills and knowledge of professionals but also opens up numerous career opportunities in the field of Salesforce Service Cloud. With the increasing demand for customer-centric solutions, the Salesforce Service-Cloud-Consultant Certification is an excellent way to enhance your career prospects and gain a competitive edge in the job market.

Getting certified as a Salesforce Service Cloud consultant can help professionals stand out in the job market and increase their career opportunities. Salesforce Certified Service cloud consultant certification demonstrates that the individual has the knowledge and skills required to implement and configure a Salesforce Service Cloud solution successfully. It can also help professionals command a higher salary and provide more value to their organization. Overall, the Salesforce Service-Cloud-Consultant certification is an excellent investment for individuals looking to advance their career in the field of Salesforce Service Cloud.

Salesforce Certified Service cloud consultant Sample Questions (Q88-Q93):

NEW QUESTION # 88
Universal Containers (UC) is migrating from a legacy case management system to Salesforce. UC would like to retain the existing parent-child relationships between cases.
What should a consultant recommend?

A. Migrate child cases first.
B. Migrate parent and child cases together.
C. Migrate parent cases first

Answer: B

Explanation:
To retain existing parent-child relationships between cases when migrating to Salesforce, it is crucial to migrate parent and child cases together. This ensures that the hierarchical structure is preserved in Salesforce, maintaining the context and relationships essential for case management.

NEW QUESTION # 89
Universal Containers has implemented Knowledge-Centered Support (KCS). Specific article types and categories require approval. Both the Publish Articles and the Submit for Approval buttons are available on page layouts. Agents are forgetting to submit certain articles types for approval.
What should a consultant recommend to automate the Approval Process?

A. Create an autolaunched Flow.
B. Update the Approval Process to Auto-launch.
C. Create a Lightning Web Component action for Approval Process.

Answer: A

Explanation:
An autolaunched Flow can automate the approval process for Salesforce Knowledge articles by triggering the submission for approval based on specific criteria, such as article type or category. This method ensures that articles requiring approval are automatically sent through the approval process, reducing the reliance on agents to remember to submit articles manually. It streamlines the publishing workflow, ensuring compliance with Knowledge-Centered Support (KCS) practices and organizational requirements.

NEW QUESTION # 90
Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer's problem via the call center.
What functionality should a consultant recommend to satisfy the UC's need?

A. Field Service
B. Mobile Connect
C. Contact Request
D. omni Channel

Answer: A

Explanation:
Field Service is a Salesforce product that enables companies to manage work orders, service appointments, service resources, and service territories. It also provides features such as scheduling optimization, mobile access, and offline support. Field Service is the recommended functionality for scheduling repair service when an agent is unable to solve the customer's problem via the call center. Verified References: Service Cloud Consultant Certification Guide & Tips, Field Service Overview

NEW QUESTION # 91
Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

A. Case Assignment Rules
B. Customer Community
C. Web-to-Case
D. Embedded Chat Service

Answer: D

NEW QUESTION # 92
Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

A. Case Assignment Rules
B. Customer Community
C. Web-to-Case
D. Embedded Chat Service

Answer: D

Explanation:
Explanation
Embedded Chat Service is a feature that allows customers to interact real-time with support agents from their computers and mobile devices. Embedded Chat Service can be added to any website or mobile app with a few lines of code. Customers can initiate a chat session by clicking on a chat button or widget, and agents can respond using the Service Console. Embedded Chat Service also supports features such as pre-chat forms, chat transcripts, chat transfer, file transfer, and chatbot integration. Verified References: Service Cloud Consultant Certification Guide & Tips, Embedded Chat Service Overview

NEW QUESTION # 93
......

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