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Salesforce Certified Strategy Designer Exam Sample Questions (Q144-Q149):

NEW QUESTION # 144
Cloud Kicks is going to conduct research with users of products to better understand their needs.
What are some safeguards that should be put in place to ensure the research is conducted ethically?

A. A customer journey map, research scenario, and a RAID log
B. A hypothesis, project plan, and financial reimbursement for users
C. A code of conduct, ethics training, and a research data handling polic

Answer: C

Explanation:
Explanation
Some safeguards that should be put in place to ensure the research is conducted ethically are a code of conduct, ethics training, and a research data handling policy. A code of conduct is a set of principles and guidelines that define ethical behavior and expectations for researchers and participants. Ethics training is a way to educate researchers on ethical issues and best practices in conducting research. A research data handling policy is a document that specifies how research data will be collected, stored, accessed, shared, analyzed, and disposed of in a secure and compliant manner. A customer journey map, research scenario, and a RAID log are tools for planning and documenting research activities, but they do not address ethical issues.
A hypothesis, project plan, and financial reimbursement for users are elements of research design and execution, but they do not ensure ethical conduct.

NEW QUESTION # 145
Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?

A. Align design implications to business goals.
B. Co-create a journey map with users
C. Identify user quotes to make the case.

Answer: A

Explanation:
The best way to collaborate with the UX designer to ensure that new features on the sales platform are both viable and feasible is to align design implications to business goals, as this helps justify the value proposition and return on investment of the new features. Co-creating a journey map with users or identifying user quotes may not address the viability or feasibility aspects of the new features.

NEW QUESTION # 146
Cloud Kicks (CK) is designing an in-person experience for customers who purchase its products. This will include the ability to schedule and manage appointments as well as see when the delivery vehicle is on the way.
Which Salesforce product should CK invest in to efficiently enable the desired experience?

A. Field Service
B. Service Goud
C. Scheduler

Answer: A

Explanation:
Explanation
Field Service is a Salesforce product that CK should invest in to efficiently enable the desired experience of scheduling and managing appointments and seeing when the delivery vehicle is on the way. Field Service is a product that helps manage and optimize the entire field service operation, from scheduling and dispatching to tracking and reporting. It integrates with other Salesforce products, such as Service Cloud and Experience Cloud, to provide a seamless and connected experience for customers and field workers.
References:https://www.salesforce.com/products/service-cloud/field-service/

NEW QUESTION # 147
A strategy designer at Cloud Kicks is assigned to a new project team with mixed backgrounds from around the company.
How could a kickoff meeting help align the project team before they begin working together?

A. Create a social contract and promote a detailed plan for how to execute on the new teams charter.
B. Outline chain of command and set ground rules for how to properly execute design thinking methodologies.
C. Facilitate activities to gain an understanding of each others' skills, communication styles, and expectations.

Answer: C

Explanation:
A kickoff meeting can help align the project team before they begin working together by facilitating activities to gain an understanding of each others' skills, communication styles, and expectations. This helps build trust, rapport, and collaboration among team members with different backgrounds and perspectives. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitate-a-kickoff-meeting

NEW QUESTION # 148
A project team led by a strategy designer has just facilitated 3 weeks of user research.
What should thev do to identify kev insights?

A. As a team, spend time affinity mapping, spotting patterns, and surfacing surprises.
B. Plot insights on a 2x2 diagram of effort and impact, and align with stakeholders.
C. Ask each team member to create insights based on their expertise and support with collected quotes.

Answer: A

Explanation:
The project team should spend time affinity mapping, spotting patterns, and surfacing surprises, to identify key insights after conducting user research. This method involves grouping data points into themes or categories, finding connections or trends among them, and highlighting unexpected or surprising findings.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/identify

NEW QUESTION # 149
......

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