Last Revision Date: 02 January 2026
1. Policy Preamble and Scope
This Shipping and Delivery Policy defines the terms governing the fulfillment of all orders and service engagements placed on https://hnicalls.com by HNI CALLS PRIVATE LIMITED (“Company”).
2. Core Delivery Paradigm: Digital Provisioning
The Company’s offerings are intrinsically digital. Therefore, the concept of physical “shipping” is inapplicable unless explicitly stated in the description of a specific, atypical product.
3. Digital Delivery Modalities and Timelines
For digital services and products, fulfillment is executed through electronic means:
- Delivery Channels: Access credentials, license keys, software deliverables, or service activation notifications are transmitted via electronic mail, assigned to a user account within a proprietary dashboard, or made accessible via a designated online platform.
- Standard Fulfillment Window: Delivery is typically effected instantaneously upon payment confirmation, or within a period not exceeding twenty-four (24) to forty-eight (48) working hours thereafter.
- Conditional Delays: Certain complex services may necessitate a customer onboarding or requirement-gathering phase. In such cases, the delivery timeline commences only upon the Company’s receipt of all necessary information from the Customer. Delays attributable to the Customer’s failure to provide complete or accurate information shall not constitute a breach of this Policy by the Company.
4. Explicit Absence of Physical Shipment
No physical goods are stocked, packaged, or dispatched by the Company. Consequently, concepts such as shipping charges, courier tracking numbers, and physical delivery estimates are wholly irrelevant and inapplicable to the Company’s standard service catalog.
5. Delivery Anomaly Reporting Protocol
In the event a Customer does not receive confirmation of service access within the communicated or standard timeframe, the Customer must initiate a formal inquiry by contacting the Company’s support team (support@hnicalls.com / +91 91234 16916) and providing the relevant payment transaction details for investigation.